The Museum of Richmond is accessible to all visitors.
Wheelchair access
Whenever possible, please telephone in advance. Use the disabled entrance described above. Richmond Tourist Information Centre (ground floor at the riverside end of the building) provides assistance and responds to the assistance bell. Access to the museum (2nd floor) is by lift from the main hall. The museum is on one level, there are no steps or ramps.
Main entrance There are 7 stone steps, with a central hand rail and one each side, to the tiled entrance lobby leading to a wide tiled hall. The museum is on the 2nd floor.
Inside the hall
Lift: Ahead, 5 metres across the tiled hall, to the right of the main staircase, there is a lift. A carpeted passage slopes down to the lift. The lift buttons are on your right, accessible from a wheelchair. At the 2nd floor, the lift door will open to your right. Turn right on a carpeted floor (there is a free standing case in the centre of the space) and the main museum doors are open 5 metres ahead.
Stairs: Straight across the tiled floor the front hall (3m) to flight of 11 wide marble stairs, use the handrail on the right side. Turn right to climb 3 more steps, the handrail is now on your left, turn right again and climb a further 8 steps. You are now on the first floor, (there is a two-seated sofa 2m ahead and the Reference Library with staffed entrance desk is to your right). Turn left at the top, continue on a carpeted floor past a passage on your left (which leads to the lift) and push open the next door on your left. Inside, on your right, there is an uncarpeted fire protected staircase (leading down) followed by a carpeted staircase going up. Climb 11 steps, turn 180 at the half landing and climb a further 13 steps. Turn left, push open the door in front of you, turn immediately right, then left to enter the open double doors to the museum. Museum entrance Assistance is available from the member of museum staff at the entrance desk ahead, just inside the museum.
Parking
Wheelchair entrance For Blue Badge holders, Richmond operates the national scheme. There are double yellow lines outside the disabled entrance, which is at the riverside end of Whittaker Avenue. The entrance door is open. Inside turn left, the door to a wheelchair lift to ground floor level is ahead, on your left, is a low level assistance bell
WC’s
Ground floor: Adapted WC with RADAR lock is just inside the disabled entrance. For access without a RADAR key, please ring the assistance bell on the left of the lift door
